Refund policy
Return and Refund Policy
Thank you for shopping with us. Please read our policy carefully before making a purchase.
Eligibility for Returns and Refunds
We accept returns and offer refunds under the following conditions:
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Damaged or Defective Products: If you receive a damaged, defective, or incorrect item, you must contact us within 24 hours of delivery at thepharmassist00main@gmail.com with photos/videos as proof.
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Unopened and Unused Products: Products must be in their original packaging, unopened, and unused to be eligible for a return.
Return Process
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Contact Us: Email us at thepharmassist00main@gmail.com within 24 hours of delivery for damaged/defective items or within 7 days for unopened/unused products.
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Approval: Once your return request is approved, we will provide a return address and instructions.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
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Processing Time: If approved, returns will be processed within 7-10 business days. Refunds will be issued to the original payment method once the returned item is received and inspected.
Refunds
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Refunds will be issued for the product price only. Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).
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Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Cancellations
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Orders cannot be canceled once they are confirmed and processed.
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In case of an incorrect address or failed delivery attempts, reshipping charges will apply.
Consumer Protection Compliance
We comply with Indian consumer protection laws. Refunds or returns will be processed as per the guidelines outlined in this policy.
Need Help?
For any concerns, you can contact us at thepharmassist00main@gmail.com.