Return and Refund Policy

Thank you for shopping with us. Please read our policy carefully before making a purchase.

Eligibility for Returns and Refunds

We accept returns and offer refunds under the following conditions:

• Damaged or Defective Products: If you receive a damaged, defective, or incorrect item, you must contact us within 24 hours of delivery at support@thepharmassist.in with photos/videos as proof.

• Unopened and Unused Products: Products must be in their original packaging, unopened, and unused to be eligible for a return.

Return Process

Contact Us: Email us at support@thepharmassist.in within 24 hours of delivery for damaged/defective items or within 7 days for unopened/unused products.

Approval: Once your return request is approved, we will provide a return address and instructions.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.

Processing Time: If approved, returns will be processed within 7–10 business days after the returned item is received and inspected.

Refunds

• Approved refunds will be issued as a store voucher (store credit) of the equivalent value, which can be redeemed on future purchases from our store.

• No cash refunds or refunds to the original payment method will be provided.

• Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

• Store vouchers will be issued within 7–10 business days after we receive and inspect the returned item.

Cancellations

• Orders cannot be canceled once they are confirmed and processed.

• In case of an incorrect address or failed delivery attempts, reshipping charges will apply.

Consumer Protection Compliance

We comply with applicable Indian consumer protection laws. Returns and store vouchers will be processed in accordance with this policy and applicable legal requirements.

Need Help?

For any concerns, you can contact us at support@thepharmassist.in.